Re-installing from the portal if possible. If the Office 2013 is not downloaded from the O365 portal, try uninstalling it and.Repeat step 3 for any additional sets of credentials that have the word Outlook in the name.Click the name to expand the set of credentials, and then click Remove from Vault.Locate the set of credentials that has Outlook in the name.Note If View by is set to Category, click User Accounts first, and then click Credential Manager. Click Start, click Control Panel, and then click Credential Manager.Clear the user credential from Credential Manager:.If you are using Microsoft Office 2010: (from Microsoft: ) Should be shown as MS.Outlook: or Expand the set of credentials, and then select Remove from Vault. Locate the set of credentials that is used to connect to Exchange.Click Start > Control Panel > Credential Manager.If you are running Windows 7, please also remove the user's stored credentials in To do so, please log on Office 365, click Downloads under Resources on the right panel,Īnd then click " Set up" under " Set up and configure your Office desktop apps".ĭelete your personal credentials Windows 7 Click the Security tab, make sure the Always prompt for logon Click the E-mail tab, click the Exchange Online mailbox, click Change.Click File > Account Settings > Account Settings. The personal certificate needs to be refreshed.īased on this situation, please perform the following steps to troubleshoot this issue.Office 365 Desktop Setup has not been run, or the Microsoft Online Services Sign In.The Always prompt for logon credentials box is checked.This issue can be caused if one of the following factors is true: Issue: Outlook keeps asking for credentials Troubleshooting problems with credentials Office 365 Migration Office 365 Migration
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